JD Edwards Solutions for Service Providers
Rinami helps service businesses stay in control of customer engagement, project management, and field operations, combining process improvement with purpose-built JD Edwards integration.
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Streamline service industry management
Service businesses face a unique challenge: the people delivering the work are also managing it. From customer relations to budgeting and scheduling, often from a remote location. We understand that pressure and build solutions around it.
Business Process Improvement
Comprehensive service that starts with business process improvement and continues through to systems design and full implementation.
Customer Engagement Solutions
Experienced in customer engagement solutions that connect directly to the service management process, improving satisfaction and retention.
Mobile Field Service
Design and implementation of mobile field service solutions that automate the workforce, reduce admin, and deliver improved customer experiences.
Project Management
A full set of project management features enabling service providers to stay in control of day-to-day business activities and focus on customers.
Remote Workforce Enablement
Solutions built for teams working at remote locations, giving them the same visibility and control they would have in a central office environment.
Resource Efficiency
Tools that balance service levels required by customers with the operational need to manage and reduce costs through smarter resource allocation.
Built for the realities of service management
The services industry is unique: the individuals providing the work are typically their own project managers, handling customer relations, budgeting, reporting, and scheduling simultaneously, often from remote locations.
Rinami understands these challenges and builds solutions that let service providers remain in control of their operations so they can focus on what matters most: delivering outstanding customer experiences.
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The right partner for service businesses
Capabilities and experience matter. But so does who you choose to work with. Here is what sets Rinami apart.
JD Edwards, exclusively
Rinami does not dabble in JD Edwards. It is all we do. As an Oracle Validated Integration partner since 2009, every solution we design comes from deep, exclusive JD Edwards expertise. Not a generic ERP practice stretched to fit your system.
Built for service providers, not borrowed from elsewhere
We do not retrofit generic solutions into your world. We start with the specific pressures service businesses face: managing customer relationships, project budgets, scheduling, and remote teams simultaneously. Then we engineer solutions that keep your people in control and your customers satisfied.
Partners beyond go-live
Implementation is the beginning, not the end. Rinami stays invested in your success after the system is live, providing ongoing support, continuous improvement, and a team that understands your environment long after the project closes.
